Drivers are expected to return vehicles on the date and time originally agreed to in the rental contract. HyreCar offers a two hour grace period for drivers to return vehicles without penalty. If the vehicle is returned beyond this time, the driver will be responsible for a full day rental plus a late fee.
It is important and required that drivers ensure they maintain good communication with owners regarding drop off times. If the owner decides to waive a late return (i.e. beyond the two hour grace period), the waiver must be done in writing and provided to HyreCar. Any fees charged to drivers will not be refunded without that written documentation.
Drivers requesting an extension must do so BEFORE the contract drop off date/time. Failure to extend will result in a late rental fee and automatic charge of the daily rate. HyreCar will auto extend for one day increments and charge the form of payment on file.
Insurance costs will also be charged for every day the vehicle is in the possession of the driver. Similarly, if the owner does grant an extension to the drop off time, the driver is still responsible for the insurance fees, even if no daily rate is applied.
If Owners are unresponsive, but drivers make a good faith effort to return the vehicle, the rental will be completed. Owner's will be fully responsible for any and all damage, tickets, and tolls acquired after the date and time of drop off. Drivers must coordinate drop off location and time with HyreCar and provide photographic evidence the drop off occurred. Owners waive their right to file for gas reimbursement in the event they fail to coordinate drop off time and/or location with the driver.
In the event of a dispute regarding communication, the issue will be referred to arbitration through FairClaims. The non-prevailing party will be responsible for payment of all arbitration fees.