If your driver is in an accident, please make sure that they are safe and have called 911 if anyone is injured or a police report needs to be filed. Get the police report number if one is filed.
Either party may report the accident to HyreCar by going to the dashboard and clicking “Contact Support” or calling (888) 688-6769 between the hours of 6:00am and 10:30pm PST.
If another party is involved, remind the driver to exchange proper insurance information.
Take as many photos as possible from all angles and make notes about what occurred.
If the vehicle needs to be towed between 6:00am and 10:30pm PST, please call our support number (888) 688-6769 and follow the prompts. After hours, owner and driver must coordinate to get the car to safety. The driver is responsible for noting where the car is towed to. Clickhere to read about our towing policies.
If the vehicle is still drivable, the driver is expected to drop the vehicle off at the owner’s location immediately and end the rental.
Don’t worry! Accidents happen, and we will help resolve everything to the best of our abilities.