Driver Cancelation, application submitted, but NOT yet approved: At this stage, the driver has not been charged for the booking. If a driver decides to cancel a rental before an owner approves an application, s/he simply needs to go to contact HyreCar support.
Driver Cancelation, application approved, but vehicle has not been picked up:
At this point, the driver has been charged for the booking. Upon contacting HyreCar support, the driver will receive a full refund, if the reason for cancellation is reasonable. It takes an average of 5 business days for the refund to process.
Early Drop off:
If a driver needs to drop off a car early because of car issues, the driver will get the remaining days refunded from the rental, less HyreCar processing fees. If a driver wishes to return a vehicle prior to the return date simply because they no longer want the rental, they will be reimbursed based off the daily rate of the vehicle, less the insurance costs for remaining days and HyreCar processing fees.
Example: the weekly rate for the car is $200 with a daily rate of $35 (weekly discount = $45). Total paid = $200 weekly rate + $70 insurance for 1 week + (0.10 x $20 processing fee) = $290. After renting the car for two days, the driver decides to return the vehicle. The refund on the remaining 5 days of the rental is based on the daily rate, not the weekly discounted rate:
2 Day Rental Cost = ($35 daily rate x 2 days) + $20 insurance for 2 days + $20 processing fee = $160.
Refund = Total Paid ($290) - Rental Cost for Days Active ($160) = $130 Refunded
An owner can cancel a rental as long as insurance had not been issued by contacting HyreCar support. If the owner cancels, the driver will get an alert on the phone. If an owner cancels more than two consecutive bookings a month, all listings from the owner will be deactivated and are subject to having their account suspended. Only HyreCar can cancel a rental once insurance has been issued.