Drivers are responsible for paying all tickets and toll charges received during their rental. For any ticket/toll, the owner should first contact the driver directly and request payment. If the driver is unresponsive, the owner should disallow extensions and follow the steps below.
Tickets that have the option of transfer of liability:
It is the owner’s responsibility to transfer the ticket to the driver: this is done by completing the “Transfer Liability” section the back. You will need to download the rental contract from the dashboard to get the driver’s details and mail the contract along with the ticket to the address provided. If you need additional information to transfer the liability, please contact Support. If there is not a Transfer Liability section, go to the website listed on the violation or follow the steps below where appropriate.
For tickets received in Chicago:
Please email clear pictures of the notice along with your rental agreement to City of Chicago Department of Finance at (firstname.lastname@example.org). You must submit your requests within 30 days of the notice. If you receive a denial letter, send a copy of the letter to Support via your dashboard.
For tickets received in Washington DC:
Please contest your tickets by clicking here and following the process. If you need additional information to contest the tickets, please reach out to us so we can help you right away. If you receive a denial letter, send a copy of the letter to Support via your dashboard.
Additional tickets that do not have liability transfer option:
If the ticket received does not have the option to transfer liability, the owner must pay the ticket and contact Support for assistance in collecting reimbursement from the driver. HyreCar will make sure that the ticket is indeed non-transferable before processing the request.
For cities with extensive toll roads, owners should present the driver with the toll transponder to avoid toll violations (NJ, Chicago, Miami, San Francisco, DMV area, Dallas, Philadelphia etc). The driver must reimburse the owner directly for any toll charges incurred during the rental. If the driver is unresponsive or parties disagree, the owner may contact Support for assistance. HyreCar will not process reimbursement requests submitted by owners for toll violations.
Where applicable, HyreCar will reimburse the owner for non-transferable tickets/tolls with the driver’s deposit. If a deposit is not available or the sum is over $200, HyreCar will attempt to collect the funds from the driver on the owner’s behalf. If the driver has not made a payment within 14 days, HyreCar will submit a dispute with Fair Claims for arbitration. You will need to supply the following to Support to start the process:
- Driver’s Name
- Rental Dates
- Vehicle License Plate
- Clear pictures of the ticket/toll violations (front and back)
- Total amount of the tickets/tolls violations
- Receipt of payment
HyreCar will not process requests from owners for tickets or tolls if they are reported more than 60 days after the rental has ended. Hyrecar will not reimburse for fees due to late or non-payment.