Vehicle Owners are required to clean and maintain their vehicle(s) prior to a rental check-in. Cleaning and maintaining the vehicle includes but is not limited to: a clean exterior/interior free from trash or debris, clean floor mats, and windows. It is recommended to wipe and sanitize commonly touched interior and exterior areas such as door handles, steering wheels, door panels, dashboards, and interior consoles.
HyreCar expects Drivers to return the vehicle in the same condition in which is was received. Owners should expect the car to be returned in a condition that reflects normal signs of use, such as minor debris, dust, and dirt. This is considered normal use and is not eligible for reimbursement. Drivers may be charged up to a $250 cleaning fee for returning vehicles in a condition that may have been caused by irresponsible, negligent or abusive behavior.
What should a Driver do if a vehicle is not clean when they pick up the car?
If the vehicle is not clean or maintained upon check-in, the Driver has the option to call or chat with HyreCar Support to initiate a cancellation and/or find another rental. Photographic evidence is required to receive a full refund in the event of a dispute.
What should an Owner do if a car is returned dirty?
At check-in it is required for Owners to take photographic evidence of the vehicle condition (internal and external) before handing the keys to a driver. This documentation will always be used as evidence to assess any cleaning claims. Owners have 24 hours after a rental has been returned to file a reimbursement request, and the evidence for car cleanliness will need to be provided within 48 hours of claim filing to be eligible for reimbursement. Steps to file a cleaning claim:
- Find the rentals tab from the owner dashboard
- Locate the rental in current or past reservations
- Follow the prompts to file a claim for reimbursement
- Submit photographs of the vehicle’s interior and dated cleaning receipt
- Receipts for services completed will require merchant contact details
- Requests without receipts or contact information will be denied
A member of the HyreCar team will review the claim and evidence provided to determine reimbursement eligibility. If the Driver is found liable, HyreCar will reimburse the Owner based on the specified percentage under the selected Protection Plan for the vehicle. Drivers will be invoiced by the HyreCar team and may be subject to additional processing fees.