At time of pick up, the Driver and Owner should inspect the vehicle for any pre-existing damage. The Owner must take and submit new photos of each side of the vehicle, gas gauge and odometer at every check-in and check-out. If no photos are submitted, the claim will not be eligible for protection coverage. The Driver is encouraged to also take photos and report any visible scratches or dents to HyreCar before the rental begins.
If a Driver is in an accident, they must file a police report, report the accident in the app, and contact HyreCar immediately by clicking "Contact Support" from their dashboard or by calling us at 866-949-9446.
The Driver should not take the vehicle to a repair shop without written permission from the Owner. If the vehicle is not fit to be driven and requires a tow, reach out to HyreCar for immediate assistance.
The Owner or an Owner's representative must be present during check-out to inspect the vehicle with the Driver. All damage must be reported within 24 hours of the vehicle being returned, or the claims will not be eligible for protection coverage.
To expedite claims processing, Owners should submit a clear description of the damage, photo evidence, and any other documentation that supports the claim.
Once damage is reported, a representative will be assigned to the claim and will reach out to guide the Owner through the claims process. Damage claim cases take 2 to 8 weeks on average to process, investigate, and reach a settlement. The Driver's account will be blocked from booking a new rental until the investigation is complete and/or the claim payment is made.
Furthermore, it is the responsibility of the Driver to follow up on all Uber and/or 3rd party claims. It is also the responsibility of the Owner to respond quickly and follow up on all open claims involving their vehicles. View HyreCar’s Protection Plans for Owners and Insurance Policy for a more in depth description of coverage limits.
Check out our video for more information on how to report a damage claim here.