Drivers are responsible for returning keys to Owners at check-out. They are financially responsible for the cost of a replacement for lost, stolen, or damaged keys.
What should a Driver do if a key is lost, stolen, or damaged?
Drivers should communicate with the Owner to report the lost, stolen, or damaged key, and request a backup or replacement key.
What should an Owner do if a key is lost, stolen, or damaged?
Owners can provide a replacement or back-up key. If the Owner selects the Premium or Premium Plus protection plan for their vehicles, they will need to submit a request to be reimbursed after replacing the key.
How are Owners reimbursed for lost, stolen, or damaged keys?
Owners have 24 hours after a rental has been returned to file a reimbursement request. The receipt for the key replacement will need to be provided within 5 business days of claim filing to be eligible for reimbursement. To file a key replacement claim:
- Find the rentals tab from the owner dashboard
- Locate the rental in current or past reservations
- Follow the prompts to file a claim for reimbursement
- Submit photographs and/or invoice of the dated key replacement receipt
- Receipts for services completed will require merchant contact details
- Requests without receipts or contact information will be denied
Owners that have selected HyreCar’s Premium and Premium Plus protection plans will be eligible for a reimbursement based on the specified amount under the selected plan. It is the responsibility of the owner to recover these charges if the owner selects a protection plan with no coverage. HyreCar only covers the cost of one replacement key per vehicle, regardless of the number of keys being requested.
A member of the HyreCar team will review the request and evidence provided to determine reimbursement eligibility. If the Driver is found liable, HyreCar will reimburse the owner based on the selected protection plan for the vehicle. Driver’s will be invoiced by the HyreCar team and may be subject to additional processing fees.