How does a Driver cancel an upcoming rental?
Drivers have the ability to cancel a booking request before being approved by an Owner on the mobile app at any time. Once an application has been accepted by an Owner, the Driver must reach out to our support team via chat, phone, or email to process the cancellation. HyreCar support can be reached by calling 866-949-9446 or connecting with an agent through chat on the app.
The Driver may receive a full, partial, or no refund depending on the circumstance. The total amount refunded will depend on a number of scenarios relating to:
- Who initiated the cancellation
- The circumstance of the cancellation
- When the cancellation request was submitted
If a Driver cancels a rental, when do they receive a refund?
Drivers receive refunds 2-10 business days after they have been sent. Note: National Holidays may delay processing time for refunds.
What happens when the Owner cancels a rental?
Owners will let HyreCar know so that our billing team can initiate the refund process or help swap the Driver into another vehicle. Drivers will get an alert when the cancellation occurs, and refunds will take 2-10 business days to receive.
Please read our full Cancellation Policy here.