Drivers that are running late for check-out or need additional time with the car, should contact the Owner and extend the rental from the HyreCar App to avoid any additional charges and/or late fees. Drivers are expected to return the car on time and in the same condition they received it; excluding normal wear and tear.
All rentals should be returned or extended by the scheduled check-out time. This can be found when viewing the rental from both the mobile app and website. Drivers and Owners should communicate with one another to ensure a seamless check-out and prevent any delays.
We understand that things can happen, and to help the Driver avoid extra penalties, we allow a 2-hour grace period past the check-out time before charging additional fines and fees. If the car is returned past this 2-hour window, HyreCar will automatically charge the driver an additional day and extend the rental period for an additional 24-hours, and this is non-refundable. If the charge is unsuccessful, the Driver is still responsible for the full day of rental costs and will be subject to additional fines and fees.
If an Owner and Driver agree that late days and fees should be waived due to extenuating circumstances, both parties will be required to submit written documentation to HyreCar’s support team for authorization. Drivers may still be required to pay outstanding insurance fees for unpaid days.
HyreCar does not reimburse for loss of income under any of its protection plans. This includes unpaid rental days as a result of nonpayment from the Driver. HyreCar may assist in invoicing Drivers for these charges and attempt to collect funds on the Owner's behalf.
What if I can’t reach the Owner to return the car?
Communication is key when it comes to successfully returning a car. If a Driver is attempting to return a car and the owner is unresponsive for over 24-hours, the Driver can contact HyreCar support for assistance with coordinating vehicle return, and removing the Driver from the autocharge process. HyreCar will complete the rental and end all active insurance coverage on the car. The Driver will not be held liable for late fees associated with unresponsive rental returns that have been authorized by HyreCar’s support team.
The Driver must provide evidence of the Owner's failure to communicate, coordinate the check-out location and time with HyreCar’s Support Team, and take photographic evidence of the car's condition before HyreCar will confirm rental completion. If an Owner is deemed unresponsive, they will be responsible for any damage, incidents, tickets, and/or tolls incurred after the date and time of check-out and may forfeit any relevant protection plan coverage.
What if the Driver is unresponsive and/or refuses to return the car?
If a Driver is past due on a rental and unresponsive, Owners should immediately report the issue to HyreCar for assistance. If our support team is able to contact the Driver, our vehicle recovery team will work with them to get caught up on any outstanding unpaid days and return the car back to the Owner.
In the unlikely event HyreCar’s team is also unable to reach the Driver, our team will work closely with the Owner to alert the authorities, report the car stolen, and if necessary, submit a claim to our insurance partners. In certain counties, the Owner may be required to send a certified demand letter prior to being able to report the car stolen.
While we understand some vehicle Owners may be willing and able to work with Drivers who fall behind in payments, unpaid days at check out are not covered under any protection plans. This means that if an Owner allows or instructs a Driver to maintain possession of the vehicle past the due date, despite lack of payment, they are incurring the risk that the rental will be left unpaid.
If at any time a Driver should become four or more days past due, HyreCar will request a stolen vehicle report from the Owner. If no stolen vehicle report is provided before the rental reaches ten days past due, HyreCar will give the owner a five-day notice of impending insurance/rental cancellation, and assume the rental is no longer being paid for on the platform. The Owner will receive a formal notice of rental completion and end of coverage after 15 days of non-compliance with HyreCar’s Terms of Service and Rental Agreements.