Despite our best efforts to renew the current platform auto liability insurance policy, it will not be extended. All platform insurance coverage will soon be inactive.
To avoid any issues, please make immediate arrangements to return the vehicle. All HyreCar users have been notified.
We understand this may cause inconvenience, and we truly appreciate your cooperation during this transition. If you have any questions or need assistance, please don’t hesitate to reach out.
Renter FAQ:
- Q: Will I get a refund?
- A: You will be refunded for any un-used rental days. Again we apologize for any inconvenience.
- Q: The owner’s location is far away. What should I do?
- A: We understand that this is a significant inconvenience and appreciate your cooperation to return the owner’s vehicle in safe condition. In order to avoid any personal liability in the event of an accident, vehicles should be returned as quickly as possible and before the 12:00AM February 10, 2025 deadline.
- Q: What happens if I don’t return the rental?
- A: Rental agreements have been modified to reflect the return requirement before the deadline. . As a result, use of the vehicle is permitted only until that time/date and the vehicle will be uninsured after that date. If the vehicle is not returned the owner may take legal action.
Owner FAQ:
- Q: Why did the insurance expire?
- A: HyreCar is undergoing strategic changes and liability insurance coverage could not be renewed by the time of policy expiration.
- Q: When will insurance be re-instated?
- A: We do not have a date that we can share at this time. More information will be shared as soon as possible.
- Q: What about my existing due claim payment(s)?
- A: Our priority at this time is to ensure that your rented and available vehicle assets are protected. Ongoing claims continue to be processed.
- Q: If my car is in need of recovery, will HyreCar still provide assistance?
- A: All current policies remain in force.
- Q: If my rental is returned on the final day of coverage, do I still have 24 hours to file a claim?
- A: Yes, all current policies and coverage remain in force.
- Q: Will my existing claims still be processed?
- A: Ongoing claims are currently in process.
- Q: Is this just for me? Or for everyone on HyreCar?
- A: All HyreCar renters are impacted.
- Q: Can I use my own insurance alternative to continue renting on the platform?
- A: Unfortunately, you cannot use your own insurance to continue renting at this time. .
- Q: Why weren’t we given more advanced notice?
- A: Despite our continued attempts to negotiate the renewal of liability coverage, we were unable to do so.
- Q: Will I still be able to access my owner dashboard after the deadline?
- A: Yes, your account information and dashboard will remain active.